SeaQuarium RE-OPENING…


Donations and Gift Vouchers

We're Excited to See You!

SeaQuarium is open to the public with limited attendance, which means you’ll get up close to the exhibits and not other visitors.
We’ve made some changes to keep our guests, staff, and animals safe:

Our Aquarium will be open during selected time periods throughout the day.

*You can upgrade to watch a seal demonstration during your sessions. (limited seats available)

Our outdoor Seal Cove Area that will be open, this is an outdoor open air exhibit and we are open to all weathers, so please be prepared to bring suitable clothing to keep warm and dry as we’ve no shelter.

This information may change as further guidance is issued and restrictions are eased.

Tickets are only available online for Seal Cove Demonstrations and need to be purchased in advance of your visit.

Aquarium Prices

£9.99 Adult,
£8.99 Child,
£8.25 Disabled Concession
£8.25 Senior
Under 3's Free of charge

*Seal Cove upgrade £2.50 *When a Aquarium admission is purchased per person


SEAL COVE (OUTDOOR DEMONSTRATIONS ONLY) - Time slots

Sea Lion Cove Sea Lion Cove Sea Lion Cove

Your ticket is only valid during the time block you select. Please arrive on time and be prepared to depart at the end of your time block.
This will ensure our team will be able to clean and sanitise the exhibits between visitor groups.

• Morning (11am 12.00pm)

• Afternoon (1.30pm 2.30pm)

• Late Afternoon (3.30pm 4.30pm)

• Early Evening on selected days (6pm 7.00pm)

Please note:
• Due to demonstrations being seated only there aren't any standing areas.
• Once demonstrations has started late arrivals will not be permitted entry - (Ticketing T&Cs apply when booking)
• Please note there are no toilet facilities available at the Seal Cove.
• No re-entering will be allowed during these restrictions to any exhibits.



Beach Zone Tropical Terrapins British Coasts

Access Aquarium - Time slots

Your ticket is only valid during the time block you select.
Please arrive on time and be prepared to depart at the end of your time block. This will ensure our team will be able to clean and sanitise the exhibits between visitor groups.

• Morning Time session (10am -12.00pm)

• Closed for 30minutes for in-depth Cleaning Regime

• Mid Afternoon session (12.30pm -2.30pm)

• Closed for 30minutes for in-depth Cleaning Regime

• Afternoon Time session (3pm 5.00pm)

Please note:

Book your upgrade to see Seal Feeds and Demonstrations at the time of booking online, as we only have limit availability at each session due to seating area.

• Seal outdoor demonstrations will need to be booked on arrival when entering, due to reduced numbers and allocated seating (booking on first come basics)
• No re-entry will be allowed during these restrictions to any exhibits.


Guidelines…

All guests must consent to a contactless temperature scan prior to entering the building. Any person exhibiting a fever (temperature of 38°degrees / 100.4° or higher) will not be permitted entry.

All guests will be asked to sanitise their hands on leaving and exiting the areas.

SeaQuarium strongly suggests that all guests who are able to wear a mask, do so. Masks will be available at our reception for those who might need to purchase one.

Guests must follow the instructions of the SeaQuarium social distances co-ordinator, who are there to control flow and safe distancing procedures.

All SeaQuarium team members are required to wear masks/face shields for the entirety of their shift.
All unique experiences are temporarily suspended.

Seal Cove Only - All tickets are now a single price regardless of age or arrival time
Children under 3 are still free.

If the SeaQuarium main entrance is closed. You will be assigned a designated alternate entrance with your ticket purchase and SeaQuarium social distances co-ordinator will be there to help you find your way.

SeaQuarium is limiting the number of guests allowed in the building/outdoor area only at one time. This reduced capacity and will allow guests to visit Seal Cove/Aquarium while staying an appropriate distance from other guests.

We have made changes to the Seal Cove area which allow for social distancing. This includes blocking off selected seating and exiting on a one way system.

All guests will be asked to sit down on their selected seats in Seal Cove.
All guests are Not permitted to touch the glass windows / exhibits and must follow the directions of the signage and SeaQuarium co-ordinator.

Due to the track and trace guidelines that apply from the government our ticketing / admission information must be provided to third parties, if Covid-19 is suspected.

Please also check on our website and social media to make sure we’re definitely open before you travel, just in case. If the number of new cases of the virus increases we may not be able to open or there may be localised lockdowns if there’s an outbreak. We’ll support any measures that need to be put back in place for the safety of our visitors, staff and local community.

We know this is a reduced offering but we hope you’ll understand that we’re not able to reduce our entrance fees in respect of this. We’ve faced huge on-going animal care costs and lost a huge amount of income during what will be almost four months of closure and we will continue to do so with limited visitor numbers. We hope you can understand this and continue to support us during this period of adjustment. We will try to open more things as government guidelines allow in the coming weeks and months.

Thank you so much for taking the time to read these guidelines.


We wish you a safe and enjoyable visit to SeaQuarium.



Before You Arrive…

  • Please make sure you have made your booking online. This includes pre-paying and selecting the date and time slot of your visit.
  • Those with pre-purchased open-dated tickets and third-party tickets must also pre-book.
  • Before leaving home, please check our Facebook page or website for the latest information.
  • Please be ready to make on-site payments using a ‘contactless’ bank card, rather than cash.
  • If recommended or required by local health authorities, please bring a suitable face mask / covering. Where necessary, face masks will also be available at our attraction should you require one (subjected to availability)
  • We politely request that you refrain from visiting our aquarium should you start displaying any of the symptoms associated with COVID-19. Please contact the attraction directly should you need to amend your booking.

On Arrival At The Attraction

  • We have significantly reduced the daily ticketed capacity of our attraction  to allow for social distancing and the best possible guest experience.
  • Guests will notice new information signage informing them of key safety messages and instructions.
  • In addition to our employees undergoing daily non-invasive temperature checks, we may also require our guests to participate in such checks as a condition of entry.  Any person who is displaying a high temperature associated with fever will not be permitted into the attraction.  Please contact Guest Services should you have any concerns.

Social Distancing Measures...

  • Due to Social distances guidelines our on site Toilets are NOT open, as we can't maintain 2 metres guidelines, (There are chargeable public toilets, less than 100yds away from our building).
  • We have introduced new arrangements for the application of social distancing within queues. Clear markers or signage have been installed in our attraction entry, retail/food areas to help guests keep a safe distance from one another. Our employees will monitor the queues to ensure that social distancing is being maintained.
  • We have introduced new capacity limits for our indoor /outdoor facilities
  • We have suspended some experiences and facilities to ensure that social distancing is suitably maintained.
  • We have installed new hygiene screens at many of our counters and retail/food areas to help physically separate guests from employees.
  • We've limited the number of visitors at any one time. This means you're able to have the best experience whilst social distancing, please stay 2m apart.
  • Please practice great hygiene standards including regular hand washing and frequent use of hand sanitiser and catching any coughs or sneezes in your elbow.


Q&A...

CAN I BRING A GROUP TO THE AQUARIUM?
We’ll be restricting the numbers of visitors entering the aquarium at a time so that we can safely facilitate social distancing measures, adhering to the latest government guidance. We also ask that household groups stick together during their visit and follow the social distance guidelines which are reiterated around the aquarium. If you’re a group organiser and would like to receive details of when you can visit, please email rhyl@seaquarium.co.uk

WILL I BE ABLE TO MEET FAMILY AND FRIENDS AT THE AQUARIUM?
For your own safety and that of others, please only visit with members of your household. If you do meet friends or family at the aquarium please maintain clear social distance at all times and follow the latest government guidelines.

WILL THERE STILL BE TALKS AND SHOWS AROUND THE AQUARIUM?
Due to social distancing requirements we cannot currently provide talks which encourage gatherings of visitors in one area. There will be staff members around the aquarium, who will be more than happy to answer any questions which you do have, we just ask that you follow social distancing measures at all times.

TODAY AT RHYL...

OPEN: Daily.

ADMISSION:
Seal Cove
Online Bookings Only for Seal Cove Demonstrations. Tickets must be purchased in advance of your visit.

Aquarium Prices

£9.99 Adult,
£8.99 Child,
£8.25 Disabled Concession
£8.25 Senior
Under 3's Free of charge

*Seal Cove upgrade £2.50 *When a Aquarium admission is purchased per person

See our Re-opening page for further info.

FREE Activity Booklet!

During your visit to the SeaQuarium, don’t forget to take part in our free children’s activity booklet.
Pick up a booklet, find the answers to the questions around SeaQuarium and play some fun games along the way! Children will even receive a sticker at the end of their visit when shown to a member of staff!

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